Independent Tools - Customer Service

Customer Service

Independent Tools is open from 9am to 5pm Monday through Friday. You may reach us by phone at 970-223-0425 or fax at 866-799-2403. Ask for Tom.

For e-mail inquiries use info@pocketdresser.com

Our Mission

We at Independent Tools are fully committed to creating and providing specialized products to serve the needs of the disabled and the public at large. Because we recognize the need for high quality products within the health care and fishing industries, Independent Tools maintains the highest standards in producing the very best products for those who desire to maintain their personal independence in day-to-day living. We are dedicated to designing reliable, affordable and long lasting tools. We believe in the power of personal independence.

Shipping Policy

We ship all orders to homes and businesses with USPS unless other arrangements are made.

All orders are processed and shipped within 7 days.

We do ship USPS on orders to Hawaii or Alaska- These orders will automatically be shipped USPS Express Air and your freight charge will reflect this upgrade.

Once an order has been placed you will be notified by e-mail as it is processed. Please allow 7 to 14 days to receive your order (depending on where you live in the US). Allow extra time for Hawaii and Alaska.

If you have special requirements for shipping, e-mail us at info@indetools.com or fax us at 866-799-2403.

Shipping Rates (actual costs may vary)

Shipping rates are automatically calculated by zip code and distance based from our northern Colorado shipping facility. However, most shipping is based on flat-rate packaging.

Return Policy

If for any reason you need to return merchandise, it must be returned in new condition within 30 days with a copy of the original receipt.

All items returned will be subject to a 15% restocking fee and return shipping charges are not refundable.

All returns must be sent, postage paid, to: Independent Tools, Returns Dept., 1281 E. Magnolia, Unit D#202, Fort Collins, Colorado 80524.

Warranty

All products sold by Independent Tools are guaranteed against defects in material and workmanship and carries a one-year warranty to the original owner. The Tools on the PocketDresser are specifically designed to facilitate buttoning and zipping operations. The Maddox knife is specifically designed for personal food preparation. Finnegan’s Fly Tool is designed for angling purposes only. Any other usage is considered abuse and voids warranty. Independent Tools warranty does not cover accidental loss, loss caused by theft, abuse, neglect, disassembly or accidental injury.

For warranty claims return your Finnegan's Fly Tool, PocketDresser or Maddox to: Independent Tools, Warranty Dept., 1281 E. Magnolia, Unit D #202, Fort Collins, Colorado 80524. Please send a copy of your original receipt showing the date of purchase along with the reason the item is being returned and a daytime telephone number. We will examine and consider each warranty claim and repair or replace at our own discretion. You will be notified once we have made a determination on your claim.

Implied Warranty

Independent Tools will not be responsible for careless handling and shall in no event be liable for any incidental or consequential damages with respect to economic loss, injury, or damage to property. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Privacy Statement

Independent Tools takes privacy seriously. We do not rent or sell mailing lists or share personal information with anyone. Any medical conditions disclosed to us are held in strict confidence. We strive to ensure a relationship of trust with all our customers so we may better serve our community.

The information you provide is used simply to tailor our services for you, better understand visitors’ use of our site, and to support any transactions you make on the site. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. Our service partners and our company use your personal identifiable information to operate our sites and to deliver our services. For any ordering transaction, your credit card information must be released to the card-issuing bank to confirm payment for products and services purchased on this site. Your address information will be released to the delivery service to deliver the products you ordered and thus, we may have to provide order information to third parties that help us provide customer service for you. You may contact us for more information about our third-party service providers.

Please note, the use of your personal identifiable information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

Occasionally we may be required by law enforcement or judicial authorities to provide personal identifiable information to the appropriate governmental authorities. We will disclose personal identifiable information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for fraudulent or illegal activities. We reserve the right to report to law enforcement agencies or judicial authorities any activities that we in good faith believe to be unlawful or criminal.

Your Acceptance and Consent

By using our web site, you consent to the collection and use of this information by our company. Changes to our privacy policy will be posted on this page, so that you are made aware of the information we collect, how it is used, and the circumstances when we will disclose that information.

Comments or Questions

We welcome questions, comments and concerns. Please send us your comments or feedback pertaining to this privacy statement, or other issues. If you have any questions about this Privacy Policy, the practices of this site, or your transactions with this site, please contact us.